Testimonials
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to VoipLiv LLC through this website or otherwise in connection with the use of our services (collectively referred to as “Comments”) shall remain the property of VoipLiv LLC.
VoipLiv LLC will own exclusive rights, titles, and interests in the Comments and shall not be limited in its commercial or non-commercial use of such submissions.
VoipLiv LLC shall be under no obligation:
To maintain any Comments in confidence.
To provide compensation to users for submitted Comments.
To respond to any user Comments.
VoipLiv LLC may also use client testimonials and logos on its website and other online or offline marketing materials.
Electronic Communications
When a client visits our website or sends emails to our official contact addresses, they are communicating with VoipLiv LLC electronically.
By using our website or services, the client agrees to receive electronic communications from VoipLiv LLC.
We may communicate through email or by posting notices on our website.
The client agrees that all agreements, notices, disclosures, and other relevant electronic communications satisfy applicable legal requirements for written communication.
Copyright / Trademarks
All content available on this website, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of VoipLiv LLC or its respective content suppliers and is protected by applicable copyright laws.
The compilation of content on this website is the exclusive property of VoipLiv LLC.
All software used on this website is owned by VoipLiv LLC or its respective software suppliers and is protected by applicable copyright laws.
All trademarks, trade names, and logos displayed on this website remain the property of their respective owners.
Unauthorized use of any trademark or copyrighted material is prohibited.
Copyright Complaints
VoipLiv LLC and its affiliates respect the intellectual property rights of others.
If you believe that any material available on our website infringes your copyright, please contact our support department and follow the procedure outlined in our Copyright Violation Policy.
100% Money Back Guarantee
At VoipLiv LLC, we are confident in the design services we provide. Eligible clients may qualify for a 100% money-back guarantee on design services, subject to the terms and conditions outlined in our Refund Policy.
If you are dissatisfied with the initial design concepts provided, you may request a refund during the initial design phase, provided your request meets the eligibility requirements.
Refund Policy
Any funds deposited will not be eligible for a refund once the initial designs and concepts have been approved after delivery or changes have been requested, unless VoipLiv LLC cancels or terminates the contract for reasons other than the client’s breach or failure to perform.
All refund requests will be handled according to the following conditions:
A refund request may be submitted after the initial logo concepts have been delivered. However, once the client approves or requests changes to the designs, the refund offer becomes void.
Once the project enters the revision phase, refund eligibility will no longer apply.
Refund requests submitted within 48 hours of onboarding may qualify for a 66% refund, less a 10% administration and preparation expense.
Refund requests submitted within 48 hours of initial design delivery may qualify for a 33% refund, less a 10% service and processing fee.
No refund requests will be accepted after 96 hours of initial design delivery.
No refund requests will be accepted after 7 working days of customer inactivity.
VoipLiv LLC may refuse a refund request if the customer becomes unresponsive for 5 working days.
No refund will be available after the final design files have been delivered.
Website bundles become non-refundable once the initial design mock-up has been revised or internal pages have been created with client approval.
Custom bundles follow the same refund terms as individual service packages.
All refund requests must be submitted to the support department.
VoipLiv LLC reserves the right to approve or reject refund requests based on individual circumstances and the applicable service agreement.
Refund requests must be supported by a legitimate reason related to the original project brief.
Where the design meets the agreed project requirements, additional revisions may be offered according to the selected package instead of a refund.
Quality Assurance Policy
VoipLiv LLC is committed to providing design services that meet the agreed project requirements and client expectations.
Our designers work to deliver well-researched, carefully developed, and professionally presented designs.
100% Satisfaction Guarantee
Our revision policy is intended to help ensure client satisfaction with the final deliverables.
The number of revisions available depends on the selected service package.
We work closely with clients throughout the design process to address feedback and make necessary improvements within the agreed project scope.
Account Area
The Account Area provides clients with a convenient way to communicate with our team and manage project-related information.
It is the client’s responsibility to regularly check their Account Area for questions, concerns, updates, or additional instructions from the assigned designer.
Failure to review the Account Area regularly will not automatically qualify a client for a refund.
Clients who experience difficulty accessing or using their Account Area may contact our customer support team for assistance.
Delivery Policy
Completed orders will be delivered to the client’s registered account or designated communication channel according to the delivery date specified in the Order Confirmation.
A confirmation email may also be sent once the order is completed.
The turnaround time depends on the selected service package and